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FAQ
FAQ
E-bestseller Frequently Asked Questions
Wherever you are...
Wherever you want to deliver...
Whether you are a business or a private buyer....You Can Get E-bestseller Products!
Click the Frequently Asked Questions below to jump to the answer...
- Can private individuals buy from E-bestseller?
- How can I buy from E-bestseller?
- Can you deliver to my country?
- Do I have to pay tax?
- Do I need special knowledge for importing goods through customs?
- How do you ship the products?
- How much does shipping cost?
- How long does it take to deliver the goods?
- How can I get the best prices?
- Is it safe to buy from E-bestseller?
- How can I start drop-shipping?
- Are E-bestseller's products good quality?
- What if the product is broken?
- What if the product does not arrive?
- Do you sell Nokia, Samsung, Apple iPod, Sony, etc brands?
- Can these Cell Phones and other products be used in my country?
- Can I copy your website text and pictures for my re-selling business?
- How can I speak to E-bestseller about product questions or other queries?
Can private individuals buy from E-bestseller?
Yes, anyone can buy from E-bestseller.com
- Yes, you can buy products from E-besteller, even if you are not a business / reseller. (In some countries, importing bigger quantities of goods is restricted for private individuals and businesses, but most countries allow you to receive small packets. Check your local customs or government website to ensure you are allowed to import small packets.)
- For most E-besteller products, there is no restriction about order quantity. You can buy single items if you want.
- Wholesale / Business / Reseller buyers from E-besteller get much better prices than private buyers, by buying in bigger quantities and achieving special discount levels.
- Even if you are a private buyer, you may have to pay import taxes - click for more details.
How can I buy from E-bestseller?
For orders 1pc-200pcs simply use the online shop at www.e-bestseller.com
For larger wholesale orders please contact us.
Can E-bestseller deliver to my country?
Yes, we deliver to every country.
- E-bestseller delivers to every country (except within Mainland China - we are export only). Different shipping methods are available for different countries.
- To see the shipping prices for any country, add items to your shopping cart, and change the shipping address. You will see the shipping prices for that country.
- When you order we will provide any necessary advice and assistance about importing to your country.
- In some countries, importing bigger quantities of goods is restricted for private individuals and businesses. It's your responsibility to comply with your country's laws. Please check with your local Customs or local government website to see if importing requires any special license in your country.
- If you are located in one country, and want to ship to another country, this is also OK - this is "international dropshipping".
"Do I have to pay tax on orders I buy at E-bestseller?"
Maybe. It depends on what country you are receiving the goods in.
Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you'll need to research what the law and practices are in your country (or shipping destination countries if you are dropshipping internationally).
Please read the following notes for some basic background...
No Sales Tax Charged By E-bestseller:
- There are no sales taxes or hidden charges to pay on the China side when you buy at E-bestseller.com - However, you may need to pay some taxes on your local side when you receive the goods. Please read below for more information.
- When you buy from China, and the products are delivered to your country, this is by definition importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.
Import Duty and Sales Tax Charged By Your Country:
- Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.
- Whatever you order from E-bestseller, we will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is OK to import in your country.
- Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high,and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.
Declared Value: Packet Value Affects Tax
- Usually, importing big quantities of goods from overseas is controlled by your country's customs quite strictly, but smaller quantities can be imported more freely. The definition of "big quantity" and "small quantity" (often defined by a value "threshhold") varies from country to country.
- The term "ad valorem" in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as "under-declaring" the goods and is not permitted, despite being widespread practice. Any customization you request from us in regard to declaration value on the shipping paperwork is at your own risk.
Declared Contents: Packet Contents Affect Tax
- The category of goods you are importing often has an effect on whether you have to pay tax, or how much.
- Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other, specific restrictions on certain items such as spy cameras and jammers may apply in your country as well - please research that information for your local country.
- The declared contents of a package must be true and accurate for customs purposes. Any customization you request from us regarding declaration of packet contents is at your own risk.
Tax And Air Mail Packets
- Typically, taxes are more often / more strictly applied to courier shipments (UPS, FedEx, DHL) than postal shipments (Air Mail, USPS, EMS). In many countries, for single items, postal shipping is a simple way to reduce or eliminate import taxes.
- However, shipping by air mail is not necessarily a guarantee of avoiding such taxes.
How To Pay Import Taxes
- If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door.
- On bigger orders (meaning, for most countries, anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive in your destination country. This is because tax and contents assessment is applied most strictly to bigger shipments.
Why You Need To Do Your Own Research
- Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country's different ports and customs houses. Therefore E-bestseller cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue.
- We will always do our best to help you import successfully and profitably. If you have any doubts, simply open a live chat or contact us by e-mail.
- Sometimes the importing rules according to your country's government and customs are not enforced as strictly or consistently as they say. A good way to find out the realities of importing into your country is to begin with a series of smaller orders from E-bestseller and make careful notes of what (if any) steps you had to go through or charges you had to pay. You may be pleasantly surprised how easy importing is for you.
Who Provides Import Paperwork?
- In general all the paperwork required for clearing your goods through customs is provided by E-bestseller. Usually the shipping invoice and courier waybill included with all shipments from E-bestseller is sufficient.
- Sometimes additional paperwork such as product licences are required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action.
- You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request.
- It is your responsibility to confirm the details of the shipping paperwork with E-bestseller before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exception arising from this paperwork.
Tax Liability
- The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
- E-bestseller accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.
- If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to China. In any such cases you, the importer, bear sole responsibility provided no error has been made by E-bestseller in following your order requirements.
Import Taxes And Dropshipping - Warning
- Dropshipping means you "sell" goods to an end customer, and E-bestseller sends the goods directly to your customer without you handling the goods. This means that the end customer is the consignee of the package being sent from China, and this means your customer is also considered to be the "importer" of the goods. Thus, your customer bears full responsibility for importing the goods and paying any applicable taxes, duties, and other charges. Make sure you research the situation and inform your customers clearly in advance!
- Responsibilities small print:
- In this system, you as the Dropship Vendor are solely responsible for informing your Dropship Customer about the China origin of the goods, the shipping method, the import declaration used, the import process, any taxes or charges that are likely to be charged or could be charged, and the mechanism for receiving goods and paying applicable charges. You are solely responsible for establishing and communicating whatever delivery terms, warranty, guarantees, or other contracts that you wish to establish with your customers; in these matters E-bestseller accepts no liability.
- When dropshipping via eBay selling, Amazon selling, or any similar third party sales platform, you must additionally abide by their terms and conditions for clarifying the delivery/import process for your customers and clearly communicating/advertising your terms before the sale.
- In an exception case where a Dropship Customer refuses to receive goods, refuses to pay taxes, or otherwise fails to comply with the import process, you as the Dropship Vendor bear full responsibility for resolving the issue directly with your Dropship Customer. In dropship cases E-bestseller as the Dropship Wholesaler will be deemed to have fulfilled all responsibility for delivering the order, and E-bestseller will not accept any liability in such cases. In practical terms this means that in such a failed delivery case, you would have to decide whether or not to compensate your customer, but E-bestseller would not offer you any form of refund.
- If you consistently fail to inform your customers properly about their import responsibilities, leading to delivery exceptions, we reserve the right to close your account and cancel any outstanding orders.
Getting More Information About Taxes
- Please undertake your own research about import regulations and taxes in your country. We can offer informal pre-sales advice, but we will not offer any formal advice or guarantees due to this issue being beyond our control.
- After you have placed your order from E-bestseller, make sure you get in touch with us to confirm details of any customization that you require for your shipping invoice declarations.
- After your packets have been sent out from our warehouse, we will stay in touch with you and help you with any further importing process steps.
Do I need special knowledge for importing goods through customs?
No, in most countries importing is easy and you don't need to do anything.
In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. E-bestseller provides the necessary shipping documents.
How do you ship the products?
How the goods are shipped to you is up to you.
You can choose:
- Express Air Courier: UPS, FedEx, DHL
- Air Mail
- Bulk Air Freight
- Sea Freight
- Ex-Works - appoint your own freight forwarder to collect the goods from our warehouse.
How much does shipping cost?
It depends on the quantity of goods, the shipping method, and the country. Use the website checkout to preview prices.
How long does it take to deliver the goods?
Most normal sized orders are sent out within 3 working days.
Courier delivery (UPS, FedEx, DHL) takes 2-4 days depending on your destination.
How can I get the best prices?
You get cheaper per-item prices when you buy larger quantities. Use the website shopping cart to see prices.
Returning customers receive better discount levels.
Regular E-bestseller buyers will be able to take advantage of special discounts.
If you've been with us for over a month, and your total order history exceeds US$998, you'll be automatically promoted to E-bestseller Discount Level 1, and you'll automatically receive a new price break system across the board, on any products you order.
As you level up the large-quantity price breaks become available to you in lower quantities.
By level 4 you can buy a single piece sample for the same per-piece price that standard buyers only get if they're buying 50 or 100 pieces.
There's no need for wholesale supplier contracts, pre-payment, or lengthy discussions: it's straightforward and open to all, just like everything on E-bestseller.
For full details on "levelling up", please Click here.
Is it safe to buy from E-bestseller?
Buying from China can be risky... That's why we give you more guarantees than anyone else.
Buying from E-bestseller is safe, secure, and simple.
E-bestseller offers you secure payment, guaranteed quality, and guaranteed delivery.
If you're having any doubts about importing from China, you're right to be cautious. Here's some key information about E-bestseller to give you more confidence in starting out with your new China Wholesale Electronics supplier:
E-bestseller is the leading wholesaler in China for consumer electronics, based in the city of Shenzhen in Mainland China. Goods are shipped worldwide by air freight and couriers such as DHL and UPS, via Hong Kong.
There is only one online shop for E-bestseller Wholesale Ltd.:
http://www.e-bestseller.com/
What makes E-bestseller different from other Chinese suppliers?
Unlike most Chinese export /trading companies, or factories, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples - from a wide selection of the latest electronics products. So you can test products and find out about the details of importing from E-bestseller before you're committed to any large orders;
You can pay by credit card through 2CheckOut, which offers total buyer protection and avoids having to share any of your financial information;
Dropshippers can send single items directly from E-bestseller to their customers, and get overall discounts based on their total order volume;
All the products you buy from E-bestseller are covered by a 12 month guarantee, and are carefully inspected for quality before packing - which is one additional level of QA over and above what is done in the factory;
You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;
Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.
Why you can trust E-bestseller:
When you pay for orders on E-bestseller you do not need to share any of your confidential financial details with E-bestseller and you're protected by 2CheckOut's money back guarantees;
The E-bestseller website is certified, Hacker Safe and is also verified by ValidatedSite.
More Useful Links:
How can I start drop-shipping?
It's easy to profit by selling E-bestseller products... without even having to handle the goods and keep your own stock.
Simply enter your customer's address in the online checkout, and we'll ship the goods directly to them, with no mention of E-bestseller in the package.
Are E-bestseller's products good quality?
We will only send you the best quality products.
E-bestseller is the only China wholesaler to guarantee product quality via a total Quality Control process in our warehouse.
"How do you ensure the quality of the products?"
E-bestseller sources unique, hi tech products from China Mainland factories. The factories are often OEM manufacturers for big, well-known electronics brands. Their product quality is excellent, but we know that sometimes, factory production line error rates are simply not strict enough. You need to maintain a near-perfect image with your customers, and that means the minimum of product problems.
To guarantee the quality of the products you buy from E-bestseller, we've put in place a rigorous Quality Control process for all our products.
- Every product you buy from E-bestseller has been quality controlled by our QC technicians before it was put on the warehouse shelves.
- All products are visually inspected for good appearance.
- All products are switched on and have their main functions tested one by one.
- All packages are checked to ensure they contain the correct accessories. Accessories such as earphones and cables are tested as well.
No other supplier in China will go to the same lengths to guarantee the quality of your products.
That's why at E-bestseller we promise you:
China Prices, Western Quality
What if the product is broken?
If any product is faulty, you can return it to China for a replacement or credit.
"Do you have a guarantee or warranty?"
Yes - E-bestseller only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.All products that arrive in the E-bestseller warehouse are checked for perfect appearance and correct functionality.
Our packing staff check again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.
(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)Products are guaranteed for successful delivery, check details here.
All our products are covered by a 12 MONTH WARRANTY.
Due to our stringent sourcing and QC processes, the fault rate on products shipped out by E-bestseller is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.
If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.
If you have a problem with a product you bought from us before, please click here to read about what you can do now.
- In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
- Customers need to pay the cost of returning faulty products back to the E-bestseller returns address in either Hong Kong or China as instructed by Customer Support.
- Returns without prior discussion and authorization will not be accepted.
- When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.
- If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.
We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.
Please tell us if you are a drop-shipper and have returns issues with E-bestseller goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you (recommended).
For all the small print of the Warranty Terms and Conditions click here.
Exceptions to Warranty
- We do not offer warranty or support for products not bought from E-bestseller.
- The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
- The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.
- Batteries have a special condition applied to them due to impracticability of applying a 12 month rule, check here.
- Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use, check here.
- RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation check here.
What if the product does not arrive?
We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
Please refer to our detailed terms and conditions regarding Customs clearance.
Delivery Failure Scenarios:
- The package is lost, broken, or stolen before it reaches you.
E-bestseller will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.
- An Air Mail package has not arrived after a long time.
E-bestseller will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region. If you are dropshipping you will be advised to create a new order for your customer in the meantime.
- A multi-part delivery arrives missing some items or packets.
In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, E-bestseller will re-send the goods or give a refund.
- Items in the packet arrive in a damaged condition.
In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and E-bestseller will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacements or a refund.
- A shipment is delayed, turned back, or seized by Customs
If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by E-bestseller, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case. Please refer to the more detailed notes on this issue here.
General Delivery Failure Cases Where You Accept Liability
You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.
If the delivery fails because:
- you were not at home or the courier could not contact you
- the delivery details were wrong
- the recipient fails to accept the goods
- the courier cannot satisfactorily verify the identity of the person attempting to receive the goods
- the courier cannot deliver to a remote area or invalid address
- delivery fails due to war, disaster, etc
- other similar scenarios beyond our control
... [in such cases] you agree that E-bestseller will not accept liability and no compensation is available.
There are also several situations in which you accept liability when the goods do not arrive due to Customs issues. Please read the full terms and conditions here.
Do you sell Nokia, Samsung, Apple iPod, Sony, etc brands?
No, E-bestseller products are mainly not mainstream brands.
By importing these direct-from-factory non-branded products, you'll stay on the right side of the law, and profit from unique products incorporating the very latest technology!
Big brand electronics are often manufactured in China, but the supply chain from China to the local markets in your country are strictly controlled by the brand-owners.
When you buy from E-bestseller, you are taking advantage of some of the smaller, more flexible up-and-coming China manufacturers.
- No brands mean you can sell these products under your own name. Custom labelling and packaging is available with most E-bestseller products in order quantities over 500pcs.
- The quality of E-bestseller products is outstanding despite the low cost. We carefully select the factories we buy from, and have our own in-house Quality Control to back up our quality guarantee.
- Smaller China manufacturers are ultra flexible. This means the designs are changing constantly, and you can get the latest technology long before the big brands' R&D has caught up!
Warning About China Sellers
You might have seen other China sellers advertising "genuine" branded goods. Be warned, there are many scams out there.
Even if the seller is real, you'd better avoid these problems. Brand-name products advertised by China sellers are usually counterfeit, refurbished, or grey market. Importing such fakes is illegal. Selling refurbished products may lead to more bad quality products. Grey market importing, especially for resale, is also illegal. You are advised to stay clear of these sellers, despite the temptation!If you have any doubts about other China sellers, you're welcome to contact E-bestseller for informal advice and valid product alternatives from our catalog.
Can these Cell Phones and other products be used in my country?
Most E-bestseller products will work in most countries.
For Cell Phones, TV devices, and Video Cameras, you're advised to read the product description carefully.
Just ask our Customer Support Team to advise you. Give them the product code and your country, and we'll check it's suitable for use in your country.
Can I copy your website text and pictures for my re-selling business?
You are welcome to copy the E-bestseller product pictures and product descriptions, for use re-selling these products.
Can I use your pictures or descriptions on my website for Affiliate linking?
Can I borrow / copy your website pages for my reselling or drop-shipping electronics business?
Can I make a brochure out of your website contents for my offline marketing needs?
*In general E-bestseller is open about sharing product pictures and descriptions, because we want to help out drop-shippers and Ebay sellers in their online listings.
*Please don't blatantly copy the whole of any E-bestseller web page or design your web pages to imitate the appearance of E-bestseller.com
**Please read the following further 'small print' notes on copying / use of content from E-bestseller.com :
- You may use product pictures and product descriptions from E-bestseller freely, provided they are used appropriately in the context of your reselling or Affiliate activities.
- You may use or adapt E-bestseller publicity brochures and recommended product lists provided the use is appropriate.
- You are welcome to quote from our E-bestseller Newsletter provided you link back to us.
- Please don't copy or adapt customer testimonials or product reviews.
- Please don't copy or adapt E-bestseller Knowledgebase articles.
- All material on E-bestseller.com is Copyright and we reserve the right to change our policy at a later date.
*The above notes apply to online and offline material.
_____
If you feel you can give us suggestions to improve the product descriptions (an ongoing task as we are always adding new products which start off with no English description at all!), we are always grateful to hear your feedback!
Likewise, we are grateful if you have improved product photographs and are willing to share them (in lower resolution formats) with E-bestseller and our other members.
How can I speak to E-bestseller about product questions or other queries?
We will offer you full pre-sales and after-sales support via email or live chat.
How To Contact E-bestseller
E-bestseller offers you professional, prompt, personal assistance from our team of friendly English speaking staff.
Questions About Buying From E-bestseller?
How To Contact E-bestseller
Choose email or live chat:
- Email E-bestseller - Guaranteed personal reply within 2 business days.
- Live Chat - Available during office hours, check at the top right hand side of this page to see if live chat is online right now.
Whatever information, advice, or order assistance you need, feel free to contact us any time!
