Product Problems?

"My Product Has A Problem! What Can I Do?"

E-bestseller undertakes the strictest Quality Control of any China supplier you could find.

Our factories have their own quality control processes, but we don't only take their word for it! When products come into the E-bestseller warehouse we have a team of over 15 qualified technicians who are dedicated to confirming the products are correct, in perfect condition, and working perfectly.

But sometimes things can go wrong... that's why we back all our products with a 12-month guarantee. For full details of the warranty click here.

If, unfortunately, the product you bought from E-bestseller.com seems to have a problem, please find below the details of how we can help you.

 

What to do...

1. Always contact us first. Provide your order number and the product code. We can help clarify what the problem is.
    
2. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. In the case of more complicated products such as Car DVD Players or Security Camera Systems we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
    
3. You're covered by our 12 month guarantee.
   So if the product doesn't work, we'll help you send it back to us in China to get it fixed.

Click the links below to find out more information about how we'll help you...

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Problems Receiving the Product

• My order hasn't arrived yet, where is it?
• There is some problem receiving the delivery due to Customs.
• I received my packet, but one or more items are missing.

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Not As Described

• I received totally the wrong item.
• I received the right item, but it doesn't have the function it should have.

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Something is Missing

• An item which seems to be missing parts.
• An item seems to be missing accessories such as earphones or a cable.
• An item is missing drivers or software.
• An item is missing a manual.

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Dead On Arrival

• An item is physically broken or damaged.
• An item won't switch on.
• An item doesn't function correctly.

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Product Broken Down

• I can't get the product to work, I need help.
• An accessory, such as a cable, is broken.
• The batteries won't charge.
• I broke the product by accident.

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Other Problems...

• Whatever the problem, even if you can't see it described above, you can speak to E-bestseller.com Customer Support. [Click here for contact details.]